Custom Ball Urn Bracelet | 14k & 10k Gold Ball Urn Charm Bracelet for Ashes, 10mm Gold Round Cremation Bracelet, Memorial Gift for Pet Loss

Frequently Asked Questions

Which companies do you ship with? How soon will my package reach me?

UNITED STATES, CANADA, UNITED KINGDOM, AUSTRALIA
• 📦UPS Express

EUROPE, ASIA, OTHERS
• 📦UPS Express
• 📦TNT/FedEx Express

‣ Your orders are sent with the express option. The estimated arrival time is around 2-4 workdays for US, CA, EU and UK. Please consider weekends and holidays, we do not guarantee delivery time.

‣ Please note that, in rare cases, there might be some delay in customs. We are not responsible for delays in customs.

‣ Due to increased shipping fees, we are using alternative shipping methods for Asia, South America, Africa and some of EU countries to continue offering "free shipping".

‣ Specified companies, durations and express option are valid for the majority of our sales, but may vary in some cases.

Is it possible to get the product faster? Do you deliver to PO BOX address?

‣ All our products are sent with the "Express Shipping" option for most of countries worldwide. Unfortunately, there is no way we can deliver it faster. Shipping upgrade is available for some Asia, Africa countries and Australia.

‣ Yes, we do deliver to PO BOX (for USA only) but express shipping is valid only for physical addresses. PO BOX deliveries are not guaranteed and they will be sent with a slower shipping method. We strongly advise you to get in touch with us and provide a physical address.

Do I have to take delivery of the product in person? Can I change the address I entered?

‣ Since the products we sell are gold jewelry, all our shipments are delivered with signature. On the other hand delivery companies may sometimes deliver the package without signature. It is not guaranteed.

‣ If we haven't shipped the product, you can change it. However, if the product has been sent, we will forward your request to the shipping company. Although it usually results positively, we cannot guarantee.

What should I do if I cannot receive the product because I am not at the address?

‣ Cargo companies we work with usually tries to deliver the package to you several times. We try to follow the status of all our shipments as much as possible and inform you and the transport company in case of a problem. However, contacting your local transportation office will speed up the process.

‣ Products that are not received despite all efforts are either destroyed by cargo companies or returned to us. See "Return Policy and Fees" below for details.

Care instructions

‣ Your gold jewelry is exposed to skin oils, perspiration, dust, makeup, and more when worn on a daily basis. Clean your jewelry with a solution of 10-parts warm water and 2-parts dish soap on a daily basis to maintain the luster.

‣ Soak your gold jewelry pieces for 3 hours before gently scrubbing them with a soft cloth. Rinse thoroughly with hot water and wipe dry with a clean towel.

‣ Bonus Tip: after this, polish your jewelry with a jewelry polishing cloth for an extra shine!

‣ Attention: Gold is a soft metal. Brushing and drying should be done gently, and don't use a paper towel or tissue to avoid scratching your jewelry.

Lifetime Warranty

All of our products are under our warranty for lifetime. Conditions below apply;
‣ If the stone falls off the item,
‣ If the lock/clasp breaks.

Also we will be more than happy to help you if your product requires small repairs or maintanence. Such as;
‣ If the product requires polishing or get scratched,
‣ If the product breaks or chain snaps,

*Return & re-delivery shipping costs belong to the customer.
*Any applicable customs taxes belong to the customer.
*Item must be sent back without any missing parts.

Returns & Exchanges

‣ Returned product must be sent by paying the shipping charges.
‣ The shipments sent must be traceable and must be sent to be delivered with signature.
‣ When you want to return/exchange your order, please contact us for details on how to make the shipment.
‣ Returned and exchanged items are subjected to 30$+10% re-stocking fee.
‣ Additional costs of ours (transportation, repair, customs tax, etc.) may be deducted.
‣ Custom & personalized & engraved orders cannot be returned and exchanged.
‣ For following lengths, items are also considered as personalized order.
* Bracelets; 6 1/2" and shorter,
* Necklaces; 15" and shorter,
* Rings; Size 4US and smaller.
‣ Items shipped after return period are not eligible for refund.

Weight & Length of Products

‣ Length is measured including clasp. The total distance between the beginning and the end of the product gives the full length. The usable length may be shorter due to the clasp mechanism, chain thickness, etc.
‣ Weight has ±5% error tolerance due to measurement instrument or the jewelry being manufactured by hand. Ring weights may be changed ±15% due to size.
‣ Necklace length may change 1/4" (6-7mm) due to the jewelry being manufactured by hand.
‣ Bracelet length may change 1/8" (3-4mm) due to the jewelry being manufactured by hand.
‣ Some chains may not be produced in the exact length as purchased due to each individual link size. In that case the chain will be made in closest length.

Cancellations & Customization & Personalization

‣ Cancellations after indicated time period are subjected to 10% re-stocking fee.
‣ Any custom order cannot be cancelled, returned or exchanged after 1 hour of purchase.
‣ Personalized orders cannot be cancelled, returned or exchanged after 1 hour of purchase.

We reserve rights to make changes for conditions.

Uncollected Packages

‣ We are not responsible for uncollected packages.
‣ There will be no refund for uncollected packages.