14k Gold Round Disc Urn Necklace | Cremation Ash Pendant Keepsake Jewelry

Frequently Asked Questions

Which companies do you ship with? How soon will my package reach me?

UNITED STATES, CANADA, UNITED KINGDOM, AUSTRALIA
• 📦UPS Express

EUROPE, ASIA, OTHERS
• 📦UPS Express
• 📦TNT/FedEx Express

‣ Your orders are sent with the express option. The estimated arrival time is around 2-4 workdays for US, CA, EU and UK. Please consider weekends and holidays, we do not guarantee delivery time.

‣ Please note that, in rare cases, there might be some delay in customs. We are not responsible for delays in customs.

‣ Due to increased shipping fees, we are using alternative shipping methods for Asia, South America, Africa and some of EU countries to continue offering "free shipping".

‣ Specified companies, durations and express option are valid for the majority of our sales, but may vary in some cases.

Is it possible to get the product faster? Do you deliver to PO BOX address?

‣ All our products are sent with the "Express Shipping" option for most of countries worldwide. Unfortunately, there is no way we can deliver it faster. Shipping upgrade is available for some Asia, Africa countries and Australia.

‣ Yes, we do deliver to PO BOX (for USA only) but express shipping is valid only for physical addresses. PO BOX deliveries are not guaranteed and they will be sent with a slower shipping method. We strongly advise you to get in touch with us and provide a physical address.

Do I have to take delivery of the product in person? Can I change the address I entered?

‣ Since the products we sell are gold jewelry, all our shipments are delivered with signature. On the other hand delivery companies may sometimes deliver the package without signature. It is not guaranteed.

‣ If we haven't shipped the product, you can change it. However, if the product has been sent, we will forward your request to the shipping company. Although it usually results positively, we cannot guarantee.

What should I do if I cannot receive the product because I am not at the address?

‣ Cargo companies we work with usually tries to deliver the package to you several times. We try to follow the status of all our shipments as much as possible and inform you and the transport company in case of a problem. However, contacting your local transportation office will speed up the process.

‣ Products that are not received despite all efforts are either destroyed by cargo companies or returned to us. See "Return Policy and Fees" below for details.

Care instructions

‣ Your gold jewelry is exposed to skin oils, perspiration, dust, makeup, and more when worn on a daily basis. Clean your jewelry with a solution of 10-parts warm water and 2-parts dish soap on a daily basis to maintain the luster.

‣ Soak your gold jewelry pieces for 3 hours before gently scrubbing them with a soft cloth. Rinse thoroughly with hot water and wipe dry with a clean towel.

‣ Bonus Tip: after this, polish your jewelry with a jewelry polishing cloth for an extra shine!

‣ Attention: Gold is a soft metal. Brushing and drying should be done gently, and don't use a paper towel or tissue to avoid scratching your jewelry.

Lifetime Warranty

All of our products are covered by a lifetime warranty, subject to the following conditions:

✅ Covered under warranty:
‣ If a stone falls off the item
‣ If the lock/clasp breaks

💎 Additional Repair & Maintenance Support:
We are happy to assist with minor repairs and maintenance, including:
‣ Polishing or removing scratches
‣ Repairing a break or snapped chain

📌 Important Notes:
‣ Return & re-delivery shipping costs are the customer's responsibility.
‣ Any applicable customs taxes are the customer's responsibility.
‣ The item must be sent back with all original parts intact.
‣ Only manufacturing defects are covered. Damage from regular use is not included under warranty.

Returns & Exchanges

‣ Returns must be shipped via UPS, with the shipping costs covered by the customer.
‣ All return shipments must be trackable and require a signature upon delivery.
‣ Before returning or exchanging an item, please contact us for detailed instructions.
‣ Returns must be made within 7 days of delivery, and the item must be unused and undamaged.
‣ A restocking fee of 15% of the item price applies to all returns and exchanges.
‣ Any additional costs incurred (such as shipping, repairs, or customs fees) may be deducted from the refund.
‣ Custom, personalized, and engraved items are non-returnable and non-exchangeable.
‣ Items returned after the 7-day period will not qualify for a refund.

Weight & Length of Products

‣ Length is measured including clasp. The total distance between the beginning and the end of the product gives the full length. The usable length may be shorter due to the clasp mechanism, chain thickness, etc.
‣ Weight has ±5% error tolerance due to measurement instrument or the jewelry being manufactured by hand. Ring weights may be changed ±15% due to size.
‣ Necklace length may change 1/4" (6-7mm) due to the jewelry being manufactured by hand.
‣ Bracelet length may change 1/8" (3-4mm) due to the jewelry being manufactured by hand.
‣ Some chains may not be produced in the exact length as purchased due to each individual link size. In that case the chain will be made in closest length.

Cancellations & Customization & Personalization

‣ Cancellations after indicated time period are subjected to 15% re-stocking fee.
‣ If production of your item has been already started, we won't be able to cancel your order.
‣ Any custom order cannot be cancelled, returned or exchanged after 1 hour of purchase.
‣ Personalized orders cannot be cancelled, returned or exchanged after 1 hour of purchase.

We reserve rights to make changes for conditions.

Uncollected Packages

‣ We are not responsible for uncollected packages.
‣ No refund will be issued for uncollected packages.
‣ Ownership of unclaimed packages is transferred to the shipping company, and the package will be destroyed.